FREQUENTLY ASKED QUESTIONS AND POLICIES

Have some questions? You can always email me or take a look below to see if you can find your answer. Also, please don’t forget to check out my design process page.

What is Your Turn Around Time?

For more detailed information on how I work, please check out my design process page. Depending on your project, the completion time will depend on the client response time, number of revisions, and what my project schedule is. After your consultation, we’ll establish a schedule to use as a guideline which may have to be revised depending on what comes up. Rush services are available for an additional fee.

How much will my project cost?

I offer pricing to fit a variety of budgets. Please see my starting rates for branding services here and web design services here. Due to the custom nature of all projects, it’s best for me to provide you with an individual quote that fits not only your budget but your unique needs. Please email me or fill out the form here to get started.

When can you start?

I’m always excited to start on a new project, and would love to start right away. However, my availability at times may be limited due to high client volume. In order to make sure I provide all of my clients with quality work, I prefer not to rush through projects. I also will need your project vision, content (if applicable), and domain and hosting login information before any web projects can begin. Small projects can be turned around more quickly and rush services are available if needed.

What is Your Method of Payment?

For all projects, a 50% non-refundable deposit is required to get started and final payment is due before the launch of the website or final print files are provided. Payment plans are available for larger projects. Please email me if you would like to do a payment plan. I accept payments via check or Paypal.

Do you host websites?

In order to keep my focus on designing quality work, I prefer to stay out of the hosting business. The client is responsible for purchasing their domain name, hosting services and setting up the hosting space, and maintaining payments. Assistance is available for this process as an additional service. Nicole Victory Design is not responsible for server downtime or any email issues, software issues, or compatibility problems that may occur due to problems with the host. Web design packages do not include WordPress or plug-in updates. A website maintenance package may be purchased for an additional fee. I recommend making updates every 6 months. All sales are final after the launch of the website and additional revisions will be billed at my hourly rate.

What if I’m not satisfied?

I always strive to provide my clients with a custom product that fits their needs. After the initial consultation, a 50% non-refundable deposit is required. However, if you’re not happy with the direction of the design after the presentation of the initial design and all included revisions have been exhausted, the final balance will not be required. No source files will be provided.

What are your business hours?

In order to respect my client’s time and my own time, I have set office hours which run Monday – Friday 9-5:00 pm. I typically respond to emails received after 5:00 pm by the next business day.

Ready to get started on creating a brand you love today?

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